Refund policy

Returns

What if I want to return an item?

We regret that we cannot accept returns of our products as they are perishable goods.

If your parcel is damaged or slightly opened, please take a photo, and refuse the parcel so it can be returned.

Please then call us to notify us that this has happened so we can investigate the situation with our courier.  We will ask you to send an email with the photo of the parcel explaining in detail what happened. We will then organise replacement or voucher.

No refund can be claimed if you accept the parcel.

What if I received the wrong order?

If the order you receive contains incorrect or missing items, please take a photo of your parcel, email it to enquiries@julienplumart.com and contact us immediately on 01273 777412.

We will organise replacement or partial refund via voucher depending on the situation.